Corporate Expectations of Transaction Banking

Transaction Banks Face Increasingly Ambitious Corporate Demands for Digital Solutions and Analytics Services.

Our survey reveals that banks are largely aligned with corporates on what constitutes key corporate expectations of their transaction banks, although some differences remain. Centralization of account management services ranks as the top corporate expectation according to banks, and this is echoed by corporate respondents who participated in the survey. Centralization is attractive to corporates because they can improve return on cash positions and gain more control of their cash flows. Corporates are also demanding optimization of transaction banking operations, possibly because streamlined operations will allow corporate treasurers to optimize group cash flows and funding at lowest cost and risk. Corporate treasurers are experimenting with digital and analytics-based solutions to improve their financial operations.

Bank and Corporate Perspective on Corporate Expectations from Transaction Banking, (%), Q2 2016

Bank and Corporate Perspective on Corporate Expectations from Transaction Banking, (%), Q2 2016

Source: Capgemini Financial Services Analysis, 2016; Executive Interviews for WPR 2016; Online Survey for WPR 2016; Total 117 responses received