To meet and exceed corporates’ expectations will require significant improvement in digital maturity of Transaction Banks.
According to our online survey, corporates have a lower perception of banks’ digital capabilities than do banks themselves. So while banks have made progress in digitizing services, they will need to increase their investments and focus on better branding and communication to showcase their digital capabilities. There is a noticeable gap between corporates and banks in their assessment of digital maturity across all key levers. In order to be viewed as digital leaders, banks will need to invest and establish partnerships with organizations that can help them to execute their strategies for developing digital offerings.